Privacy Policy

Publication Date: April 15, 2025

Effective Date: April 20, 2025

Hangzhou Xueyizhiyong Technology Co., Ltd. (hereinafter referred to as “We” or “us”) is the developer of Xiaozhi Aibo. We attach great importance to the protection of your privacy and personal information. This “Xiaozhi Aibo Privacy Policy” (hereinafter referred to as “this Policy”) aims to explain to you how we collect, use, store, share, and transfer your personal information, as well as how you can access, update, control, and protect such information when you use our products and services.

We are committed to protecting the security of your personal information. We adhere to principles such as accountability, clear purpose, choice and consent, minimal necessity, ensuring security, user participation, and transparency. We adopt industry-standard security measures to protect your information.

By clicking to confirm your agreement to this Policy, you acknowledge that you have fully read, understood, and accepted all contents of this Policy. This Policy is legally binding on both you and us.

1. Definitions

Personal Information: Various information recorded electronically or by other means that can identify a specific natural person’s identity or reflect¹ their activities, either alone or in combination with other information. Specific types are detailed in Section 2 of this Policy.

Sensitive Personal Information: Personal information that, if leaked, illegally provided, or misused, may endanger personal and property safety, or lead to damage to personal reputation, physical and mental health, or discriminatory treatment. This includes network identification information (account name, nickname, and password), contact list, phone number, location information, and Browse history.

2. How We Collect and Use Your Personal Information

We only collect and use your personal information for the purposes described in this Policy:

2.1 Helping You Register as a Xiaozhi Aibo User

2.1.1 When registering with a mobile number, you need to provide your mobile number and password (encrypted). We will send a verification code to verify your identity to complete account creation and provide registration services.

2.1.2 You can choose to register and log in with a third-party account (e.g., WeChat). We will collect the personal information you authorize (e.g., avatar, nickname) and bind it to your Xiaozhi Aibo account. Refusal to provide this information will not affect other functions, only the ability to use third-party login.

2.1.3 The mobile number is used to meet network real-name requirements. Failure to provide it may prevent you from using registration services, but it will not affect basic functions.

Special Note: If the user is under 14 years old, operations require the consent of a guardian.

2.2 Improving Products or Services

We may collect your feedback from customer service, survey responses, or information authorized when interacting with affiliates and partners, and associate it with device information to optimize our services.

2.3 Providing Security Guarantees

To ensure service security, we may collect information regarding abnormal account activity, multi-device logins, and abnormal traffic to prevent risks. This information is necessary for the normal operation of our services.

2.4 Providing Content Publishing Services

When publishing images or text, we will request access to your photo album and camera. You can refuse authorization, which will only prevent you from using related functions but will not affect other services.

3. How We Use Cookies and Privacy Data

To ensure the normal operation of services and enhance the user experience, we store small data files such as Cookies on your device. These files save information such as registered accounts and encrypted passwords, and are used for traffic statistics and page design analysis. Cookies are only used for the purposes stated in this Policy.

We have detailed the types of personal information collected and applicable scenarios. When you use specific functions, we will collect sensitive information only after obtaining your consent. Refusal to provide sensitive information will only affect the use of related functions and will not restrict other services. To protect your privacy, sensitive permissions (such as location, camera, storage, etc.) are all based on the “enable after authorization” principle, meaning we will not enable these permissions by default or force them.

3.1 Usage Scenarios

Permission Name	Usage Scenario Description
Camera Permission	Used for real-time preview, taking photos, recording videos, live streaming, live broadcast room decoration, and other corresponding services after you authorize it.
Album Permission	Used for taking photos, recording videos, live broadcast room decoration, and other corresponding services after you authorize it.
Recording Permission	Used for recording videos, live streaming, and other corresponding services after you authorize it.
Storage Permission	Used for saving captured photos, recorded videos, and other corresponding services after you authorize it.
Network Permission	Used for accessing the network, obtaining network status, using remote control, and other corresponding services after you authorize it.
Location Permission	Used for location-based services after you authorize it.
Read Phone Status	Used to identify frequently used user devices (e.g., ANDROID ID) for monitoring abnormal login of App accounts after you authorize it.

3.2 Other Privacy Data

Our app uses accelerometer sensor information to enable landscape and portrait screen switching.

During the normal use of the app, some user-related data will be generated, such as basic application information, application running logs, entry/exit records, user favorite content, feedback and customer support information, text messages, and user identifiers.

Special Note: Users under 14 years old need to obtain guardian consent when applying to use sensitive permissions such as camera and location.

4. How We Share, Transfer, and Publicly Disclose Your Personal Information

4.1 Sharing and Disclosure

We will not share your personal information with any entities outside of Xiaozhi Aibo, except when:

We obtain your (and your guardian’s) explicit consent;
Required by laws, regulations, litigation, or administrative/judicial authorities;
Necessary to protect your safety, the safety of other users, or public safety, and to prevent risks.

4.2 Transfer

We will not transfer your personal information, except when:

We obtain your explicit consent;
Required by laws, regulations, or legal procedures;
In transactions such as mergers or acquisitions, where the new holder is bound by this Policy.

4.3 Third-Party SDK Services

To enable specific functions or optimize the service experience, we may integrate Software Development Kits (SDKs) provided by third parties. These SDKs may collect relevant personal information after obtaining your authorization. We have signed strict data security agreements with third parties, requiring them to process information in accordance with laws, regulations, and this Policy. The details of the currently integrated third-party SDKs are as follows:

Bugly (Tencent) SDK

Company Name: Shenzhen Tencent Computer System Co., Ltd.

Purpose: Data statistics and analysis, basic anti-fraud services

Types of data collected: Device Mac address, unique device identifier (IMEI/android ID/IDFA/OPENUDID/IP address/GUID), SIM card IMSI information, device serial number (SN), software installation list, geographical location

Alipay SDK

Company Name: Alipay (China) Network Technology Co., Ltd.

Purpose: Supports users to complete payments using Alipay

Types of data collected: Device brand, model, operating system version, International Mobile Equipment Identity (IMEI), Android Advertising ID (OAID), Android Id, device hardware address (MAC)

WeChat Open Platform SDK

Company Name: Shenzhen Tencent Computer System Co., Ltd.

Purpose: Supports WeChat authorized login, content sharing, and WeChat Pay

Types of data collected: Device brand, model, operating system version, International Mobile Equipment Identity (IMEI), Android Advertising ID (OAID), Android Id, device hardware address (MAC)

Umeng Mobile Analytics SDK

Company Name: Umeng Tongxin (Beijing) Technology Co., Ltd.

Purpose: For APP data statistics and analysis

Types of data collected: Device information (Android ID/IDFA/IDFV/OAID/OpenUDID/GUID; optional – IMEI/IMSI/ICCID), network information, location information (optional), application list (optional)

Special Note:

The third-party SDKs mentioned above may change information due to version upgrades, policy adjustments, etc. Please refer to their official latest policies.

You can revoke authorization for third-party SDKs through device system settings or by contacting our customer service. After revocation, we will no longer provide relevant information to them, but this may affect the use of corresponding functions.

5. How We Protect and Store Your Personal Information

We employ security technologies and procedures to protect your information, but due to technical limitations, absolute security cannot be guaranteed. The systems and networks you use may also pose risks.

We conduct security training for our employees, implement access controls, and sign confidentiality agreements with employees and partners who have access to information. In the event of a security incident, we will promptly inform you in accordance with laws and regulations and take remedial measures.

6. Your Rights

6.1 Right to Access:

You can log in to your account at any time to view your personal information.

6.2 Right to Correction:

You can correct your personal information yourself or through customer service; initial registration information may not be modifiable.

6.3 Right to Deletion:

You can contact us to delete your personal information. We will delete or anonymize it when services cease. If a guardian requests the deletion of a minor’s information, we will complete the data cleanup within 10 working days and notify you of the processing results via email or SMS.

6.4 Right to Obtain:

You can obtain a copy of your personal information.

6.5 Right to Withdraw Consent:

You can withdraw authorization through device settings, which will not affect prior information processing.

6.6 Account Cancellation:

You can contact us to cancel your account, and your information will be deleted or anonymized.

7. Protection of Minors

Age and Guardian Consent

We presume users under 14 years old are minors. If you are under 14 years old, please ensure you read this Policy with a guardian, and before using our services, your guardian must confirm consent through the following methods:

Online Verification: Guardians need to complete identity verification through methods such as facial recognition or ID card information verification.

Other Methods: Submit guardian identification and consent statement via customer service phone or email.

Information Processing Rules

We will not process personal information of minors under 14 years old (including account registration, use of sensitive permission features, etc.) without the separate consent of a guardian.

Processing of Already Collected Information: If we inadvertently collect personal information of users under 14 years old without guardian consent, we will immediately delete the relevant data and cease providing services.

Guardian Rights

Guardians have the right to access, correct, or delete personal information of minors.

Guardians can withdraw consent and request us to stop processing relevant information through customer service channels.

Complaints and Reports: If you have questions about the processing of minor’s information, you can contact us at kefu@xiaozhizhibo.com to provide feedback.

8. Modifications to the Privacy Policy

We may revise this Policy from time to time. Significant changes will be notified to you through prominent means. Please regularly review the latest version.

9. Scope of Application

This Policy applies to Xiaozhi Aibo and its affiliated services and does not apply to third-party products or services.

10. How to Contact Us

If you have any questions, please contact:

kefu@xiaozhizhibo.com

Operating Entity: Hangzhou Xueyizhiyong Technology Co., Ltd.

We will respond within 15 working days. If you are not satisfied, you can file a lawsuit with the competent court.